We’d like to announce a significant system update for the PBXact platform. Customers subscribed to a Peace of Mind Package (POMPs) will receive the following updates free of charge:
- Upgrade in Firmware to 2.0.1.2
- Upgrades to the Fax Pro-Fixed numerous bugs and allow for proper fax detect on incoming analog or PRI calls.
- Ability for resellers and customers to add their own extensions after purchasing additional extension licenses.
- Ability for resellers and customers to create additional user accounts for access to the PBXact admin GUI with permissions to specific features and modules
- Added additional queue reports into the standard templates.
- Numerous bug fixes and enhancements to the PBXact Admin GUI.
- Improvements in XactView to allow customers to run a standalone XactView server that connects to one or more of the PBXact systems.
This upgrade will take effect automatically on all PBXact systems that are covered under a POMPs during off hours the week of May 17th 2010. If you dont currently have a active POMPs agrrement please contact us or your reseller for more information.
We have numerous other features and enhancements requests that are currently in development. Some of these are as follows:
- Brand new company directory module, with the ability to create numerous company directories; and include extensions from other systems, or include users who don’t have extensions but still want to be part of the company directory such as outside sales agents.
- Ability to assign groups of agents in a single queue that are called before other agents. So, you can have a group of first level agents that are called first and if no answer the call with fail over to the next agent or groups of agents and so forth.
- Completely rewritten phone applications with more control over each application.
- Release of the new PBXact 860 phone with a color touch screen, and built in bluetooth adapter for connecting headsets, and the ability to answer and hang up calls on your headset.
- Complete Hot Desking of phones without the need for the phones to reboot while users log in and out of a phone.
- Ability for end users to use an application on there phone to move the buttons around and add or remove buttons such as Speed Dials or BLF keys to monitor other users. When a user moves their buttons around and logs out of a phone and walks to another phone to log in there button layout will follow them to each phone.
Lastly, we would like more feedback from our customers and resellers on feature requests or enhancements to existing features. Please email us any feature ideas to features@schmoozecom.com.
